QUALITY POLICY STATEMENT
HCUE Catering Service Nigeria Limited was established June 2014 to provide
catering and hospitality services for oil and gas industry, institutions amongst others.
Quality is important to our business because we value our customers.
We strive to provide our customers with products and services which meet and even exceed
their expectations. We are committed to continuous improvement and have established a
Quality Management System which provides a framework for measuring and improving our
performance.
We have the following systems and procedures in place to support us in our aim of
total customer satisfaction and continuous improvement throughout our business:-
- Regular gathering and monitoring of customer feedback
- A customer complaints procedure
- Strict Compliance to applicable standards and regulations for all our activities
- Selection and performance monitoring of suppliers against set criteria
- Training and development for our employees
- Regular audit of our internal processes
- Measurable quality objectives which reflect our business aims
- Management reviews of audit results, customer feedback and complaints
Nigerian Content Policy Statement
HCUE Catering Service Nigeria Limited is a 100% indigenous Nigerian company that provides catering,
housekeeping and Janitorial services for Oil and Gas companies.
In compliance with the Federal government directive on local content targets,
it is the policy of HCUE Catering Services Nigeria Limited to promote a framework that guarantees
active participation of Nigerians in all its services without compromising standards in order to stimulate
growth of indigenous capacity, promote value creation in Nigeria by utilizing local raw materials and human resources
We have qualified Nigerian personnel with the aim of providing world class hospitality services to Nigerian oil and gas exploration,
Production, Refining and Petrochemicals and drilling companies both in upstream and downstream sector.
The management are all Nigerians with Mrs. Oluwakemi Imam as the Managing Director,
whose key responsibilities is ensuring that the company abide by the NCD policy of government and able to provide
appropriate training programs for key staff to fill perceived gaps in our operational scope.
The main thrusts of this policy therefore are:
- Promote a framework that guarantees active participation of Nigerians in all our activities without compromising standards in order to stimulate growth of indigenous capacity.
- Promote value adding in Nigeria by Utilization of local raw materials and human resources for provision of services to the Petroleum industry.
- Provide training programs to improve managerial skills and competency at all levels
- Promote steady measureable and sustainable growth of Nigerian Content.